Customer Satisfaction Guaranteed
Noritake has been manufacturing fine quality tableware for over 100 years. Special care is taken to produce the exquisite patterning and detail that Noritake is known for around the world. It is our desire that all Noritake customers be completely satisfied with their purchase.
We observe strict protocol in packing and subscribe to the safety requirements of our partner third party courier service providers. Purchased items are carefully inspected at our warehouse before packing and dispatch.
Upon receipt, customers are advised to immediately inspect the package. In case of breakage, item defect, or missing items, an incident report must be submitted to us via email (firstname.lastname@example.org) within 72 hours after receipt of package, with proper documentation.
Return and Replacement
Our staff will arrange to pick up the defective item upon verification of incident report.
A reorder will be placed to replace the broken or defective item at no charge, subject to prevailing production and shipping schedule.